Returns + Exchanges

 

RETURNS

In the event that you would like to return or exchange your Delores Daywear items, please read the information below and follow the below instructions :

  1. Contact Delores Daywear on delores@deloresdaywear.com with a return request. Once the return has been approved, please send the item(s) back to :
  2. Delores Daywear Ltd

    PO Box 3636

    Norwich

    Norfolk

    NR14 7YY

  3. Once we receive the items back in their unworn, resellable condition we will issue a full refund to the original payment menthod.

UK returns

Please post your Delores product in it’s original packaging and in a re-sellable, unworn condition with all labels attached.

Exchanges will be shipped and refunds will be processed only after the original item has been received back to our Studio.

Return address :

Delores Daywear Ltd

PO Box 3636

Norwich

Norfolk

NR14 7YY

You have the legal right to cancel your order within 30 days of receipt of the goods. In this case, any sum debited from your credit or debit card will be re-credited to your account as soon as possible and in any event within 30 days of your order. If you want to cancel your order, you will need to follow the procedure set out below within the 30 days.
 
Delores will offer you a refund provided that the products are returned complete, in perfect condition, unused, fully labelled and with the original packaging. Delores will not accept returns for any non-faulty items that have been worn and tags removed. 

Please note that you have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, your entitlement to a refund may be affected. We request that you do not remove tags until you are completely satisfied that the items will not be subject to return within 30 days. We also request that items are returned with their original packaging.
 
Upon receipt of an order, if any item has been delivered with no tags, you should notify us by email on the same day. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.
 
Except where items are faulty and a replacement is not available, refunds for items may be given and only at the discretion of Delores. The customer is obliged to pay for the return of the unwanted item, unless faulty in which case we will refund the original amount + the postage.

Returns after 30 days

Returns received outside the above time frames will not be accepted.

Procedure for returning goods

All items intended for return or exchange must have a Returns Number (RN). RN numbers must be obtained within 14 working days of receipt of delivery by emailing delores@deloresdaywear.com with your order number and whether you would like an exchange or refund. Delores will them email you a RN number. Once you have received this, please take care to follow the instructions emailed to you. You cannot return goods without this number.
 
When returning an order or partial order the RN number must be stated clearly on the parcel and a copy of your original sales receipt must be enclosed.

EXCHANGES

We can only exchange an item for the same item in a different size, subject to availability within 14 days of receipt of your order. If you wish to exchange something, please follow the returns procedure and state in your email that you wish to exchange the item. 
 
Exchanged items will only be dispatched after the returned goods have been received and undergone a quality control check. In this case, any sum debited from your credit or debit card from the sale of the returned goods will be re-credited to your account as soon as possible and in any event within 30 days of your order.
 
To make an exchange you will be required to arrange and pay for the return of the products to us. All items for exchange must have a Returns Number (RN). RN numbers must be obtained within 30 working days of receipt of delivery by emailing delores@deloresdaywear.com. The Delores team will then reply with a RN number. Once you have received your RN number please take care to follow the instructions emailed to you. You cannot return goods without this number.
 
Exchanges must be made within 30 days of receipt of your order. Exchanges outside of this period will not be accepted. When returning an order or partial order the RN number must be stated clearly on the parcel and a copy of your original sales receipt must be enclosed.

FAULTY ITEMS

Faulty items will only be accepted if the goods we have delivered to you were damaged on arrival. All items returned as faulty will be inspected and any items deemed to subject to fair wear and tear will not be accepted as faulty. 

All items intended for return must have a Return Number (RN). RN numbers must be obtained within 5 working days of receipt of delivery by emailing delores@deloresdaywear.com. The Delores team will then reply with a RN number. Once you have received this, please take care to follow the instructions emailed to you. You cannot return goods without this number and we reserve the right to refuse/ return unidentified returns to the sender.
 
We will replace a faulty item if a replacement is in stock and available. We can only replace faulty items for the same item in the same size. If you wish to be sent a replacement, please make your request clear when emailing to request your RN Number. 
 
In case we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to the value of the item at the time of purchase and any shipping costs occurred. Please note that refunds onto credit cards can take up to 30 days and are subject to your bank’s refund regulations.